08:30

Registration and Welcome Coffee

09:00

Chairperson’s Opening Address

Speakers
Susan Barron-Hamilton,
Director
Miscellaneous Objectives Bureau
NDIS: AN OVERVIEW 

09:10

Keynote: NDIS: Can it deliver on the promise?

  • The NDIS roll out issues and opportunities: What more can be done?
  • Who are the winners and losers so far? 
  • Key predictions for the future of the NDIS
Speakers
Roland Naufal,
Director
Disability Services Consulting

09:40

A Consumer’s POV: What really matters to me? 

Disability advocates Peter and Linda Tully will share their journey in an exclusive Consumer Keynote Session, where they discuss what really works, what does not work, and some practical tips to make your disability service work better for the consumer. 
Speakers
Peter Tully,
Disability Development Officer Queensland
Able Australia
Linda Tully,
Volunteer
Able Australia

10:20

Speed Networking Session

This interactive session will provide attendees with an opportunity to share their experiences in the field and interact with numerous peers in an informal setting. The session will see attendees rotate in short intervals where they will have a chance to exchange personal stories, knowledge and insights on current policies and initiatives in a non-intimidating environment.

10:40

Morning Break

“IF THERE WAS ONE THING I’D DO DIFFERENTLY”
THIS SECTION PROVIDES STATE-BY-STATE UPDATES ON THEIR NDIS EXPERIENCE, FOLLOWED BY A DISCUSSION ON HOW ORGANISATIONS CAN OPERATE BETTER IN AN NDIS ENVIRONMENT.

11:00

Lessons learnt from VIC

Speakers
Julie Ware,
General Manager, Performance & Customer Outcomes; Project Director, Scope 2020
Scope Australia

11:20

Lessons learnt from ACT

Speakers
Rob Woolley,
General Manager, Canberra/South East NSW
Just Better Care

11:40

Lessons learnt from QLD

Speakers
Alan Smith,
Chief Executive Officer
AEIOU Foundation

12:00

Lessons learnt from TAS

Speakers
Drew Beswick,
Chief Executive Officer
OAK Possability

12:20

Future-forward Panel: How can we operate better in an NDIS environment?  

  • Leveraging on lessons learnt to succeed in the new NDIS market 
  • “Taking control of what we can control” – How can we change our organisations to be better prepared for NDIS? 
  • Working around the challenges for better outcomes 
Speakers
Julie Ware,
General Manager, Performance & Customer Outcomes; Project Director, Scope 2020
Scope Australia
Rob Woolley,
General Manager, Canberra/South East NSW
Just Better Care
Alan Smith,
Chief Executive Officer
AEIOU Foundation
Drew Beswick,
Chief Executive Officer
OAK Possability

12:50

Networking Lunch

WHOLE-OF-ORGANISATION TRANSFORMATION

13:50

Engaging employees, consumers and the community in planning for NDIS services 

  • Understanding what consumers really need, and tailoring your service offerings to them
  • Gaining exclusive insights from the inside – Recognising employees as vital representatives at the frontline and a valuable “insight-bank”
  • Providing increased choice and control for consumers 
Speakers
Ros Blakley,
General Manager, Bupa Medical
Bupa Australia & New Zealand

14:30

Leveraging on the power of Human Resource in achieving quality integrated health and social care

  • People, planning and performance sides of workforce redesign
  • Provide guidance for involving people in using the principles of workforce redesign to plan and deliver health and social care
  • Supporting workplace change that helps to implement the requirements of the national disability insurance agency and subsequently the national disability insurance scheme
Speakers
Susan Barron-Hamilton,
Director
Miscellaneous Objectives Bureau

15:10

Afternoon Tea

GROWTH, COMMERCIALITY AND SUSTAINABILITY 

15:40

Lessons Learnt: Reframing service models and business design for sustainability

  • Looking at Just Better Care’s journey pre-NDIS, during-NDIS and post-NDIS 
  • Remodelling for business sustainability and financial viability – Taking greater control of your finances, operations and choices 
  • Forging stronger connections with employees to ensure excellence in service delivery 
  • Driving greater efficiency with lower costs for quality service
Speakers
Fergus Nelson,
Chief Executive Officer, Canberra/South East NSW
Just Better Care

16:20

Increasing growth and commerciality beyond NDIS  

  • “Putting your eggs in different baskets” – The importance of exploring different platforms and avenues to increase revenue and the bottom-line
  • Understanding cost drivers to boost revenue and decrease expenses 
  • Generating additional revenue to boost further growth beyond NDIS 
  • Managing the funding limitations of NDIS 
Speakers
David Carey,
Chief Executive Officer
ConnectAbility Australia

17:00

Chairperson’s Closing Address and End of Conference Day One

08:30

Welcome Coffee

09:00

Chairperson’s Opening Address

Speakers
Susan Barron-Hamilton,
Director
Miscellaneous Objectives Bureau
MEETING THE NDIS WORKFORCE CHALLENGE 

09:10

Transforming your organisational culture to be NDIS-ready

  • Why must we talk about organisational culture when it comes to NDIS? 
  • Addressing the challenge of alignment – Organisational culture, outcomes, service delivery, consumer experience, engagement and satisfaction
  • There is no “one size fits all” – Designing strategies to more effectively embed the “consumer” into “organisation culture”
  • Maintaining a flexible and agile workforce to cope with NDIS challenges 
Speakers
Ron Hooton,
Chief Executive
Vision Australia

09:50

Delivering the right care, in the right place, at the right time for NDIS services 

  • Evaluating the existing planning process – Are we doing enough? 
  • Looking at feedback, competency gaps and opportunities to improve
  • Developing strategies to bring the right employee and the right care to the consumers
  • Redesigning processes to encourage service excellence 
Speakers
Isabelle Meyer,
Transition Director
Aftercare

10:30

Morning Break

11:00

Workforce Panel: How can we close the NDIS workforce gap?

  • Tackling the skills gap in the NDIS workforce 
  • The 3R’s – Recruitment, retraining and retention 
  • Working with industry partners and education sector to develop the right skillsets 
  • Encouraging improvement through feedback, frameworks and KPIs 
Speakers
Sue Kapourelakos,
National Manager, Disability Services
Able Australia
Kollen Sussman,
General Manager, People & Culture
EACH
John Forster,
Chief Executive Officer
Noah's Ark Australia
BUILDING CAPACITY 

11:50

Providing more effective disability services to the Aboriginal community 

  • Looking at the facts and statistics
  • Steps to take in implementing NDIS in Aboriginal and Torres Strait Islander communities
  • Involving the Aboriginal community in disability services planning 
  • Understanding how NDIS can help, if we know how to make it work 
Speakers
Damian Griffis,
Chief Executive Officer
First Peoples Disability Network

12:20

Case Study: Partners in Recovery transition to NDIS

  • Building the bridge to NDIS – Identifying essential steps to take 
  • Preparing PIR consumers, carers and providers for the NDIS transition
  • How can transition in the most constructive and recovery-focused way?
  • Lessons learnt and how you can do the same
Speakers
Kieran Halloran,
Manager, Partners in Recovery
Eastern Melbourne PHN

12:50

Networking Lunch 

13:50

Preparing your organisation’s infrastructure, systems and processes for NDIS

  • The “NDIS-check” – Reviewing your organisation’s systems readiness
  • Do your governance and planning systems cope with the NDIS roll-out? 
  • Improving internal and external infrastructure & systems for the NDIS 
Speakers
Mark Jessop,
Chief Executive Officer
Nexus Inc
INFRASTRUCTURE AND HOUSING 

14:30

Tackling the challenges of NDIS, accommodations and housing  

  • Recognising the opportunities and challenges in providing disability housing 
  • How can we improve the delivery of disability housing? 
  • Lessons learnt so far and what more can be done 
Speakers
Dr Di Winkler,
Chief Executive Officer
Summer Foundation

15:10

Beyond Special Disability Accommodation (SDA): The future of NDIS housing funding

  • Understanding why Freedom Housing is poised to become the Uber of the disability-care and aged–care industries – What role will existing providers play in future?
  • Discussing why Freedom Housing and the informing pre-NDIS philosophy of traditional SDA (Special Disability Accommodation) funding, are on a collision course
  • Evaluating why the NDIS will in future, prefer privately owned Freedom Housing over the institutional models of care and accommodation: group accommodation; nursing homes; respite facilities
  • How much of the Freedom Housing construction and equipment costs will the NDIS agree to subsidise? Why? 
Speakers
Christos Iliopoulos,
Governing Director
Freedom Key Pty Ltd

15:50

Afternoon Tea

DIVING DEEP INTO NDIS 

16:20

Roundtable Sessions
Roundtable sessions allows for extended discussion among a small group and are excellent for giving and receiving targeted feedback and engaging in in-depth discussions.  

How it works: 
There are 3 roundtable sessions, each 40 minutes in length and each focusing on a different topic. Delegates will have the opportunity to participate in 1 roundtable session. Each session begins with a 5 minutes introduction on the chosen topic, followed by 30 minutes of discussion and feedback. The session ends of with 5 minutes of “wrap-up” on the discussion.
 
Roundtable A
NDIS & Mental Health
Sarah Pollock, Executive Director, Advocacy, Mind Australia
 
Roundtable B
NDIS & Housing
Christos Iliopoulos, Governing Director, Freedom Key Pty Ltd
 
Roundtable C
NDIS & the Aboriginal Community
Damian Griffis, Chief Executive Officer, First Peoples Disability Network
Speakers
Dr Sarah Pollock,
Executive Director, Advocacy
Mind Australia
Christos Iliopoulos,
Governing Director
Freedom Key Pty Ltd
Damian Griffis,
Chief Executive Officer
First Peoples Disability Network

17:00

Chairperson’s Closing Address and End of Conference

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